RETURNS & EXCHANGES
If you are looking to return or exchange your order for whatever reason, I'm here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, exchange it for a different item, or a refund to the original payment method, minus the cost of shipping.
Please note the following exceptions to our return and exchange policy:
- Discounted items or items from Final Sale cannot be returned or exchanged.
- Returned items must be returned in mint condition with any original packaging.
- Returned items must have no visible signs of wear, damage or use.
- If your order is refunded, it will be minus the cost of shipping paid. If your order qualified for free shipping, your refund will be your order total minus $5 for shipping and handling.
To initiate a return, please complete the following steps:
- Please e-mail me at firstname.lastname@example.org with your name, order number, and the items you would like to return.
- You are responsible for the return shipping costs. A tracking number is always recommended to ensure the package arrives.
- The package must by postmarked within 5 days of the return being authorized.
- As soon as I receive your returned order, I will let you know and initiate your refund, minus the cost of shipping.
To initiate an exchange, please complete the following steps:
- Please e-mail me at email@example.com with your name, order number, and what you would like to exchange your item for.
- I will send you a prepaid shipping label.
- The package must by postmarked within 5 days of the exchange being authorized.
- As soon as I receive your exchange order, I will let you know and initiate your exchange.
From time to time damages can happen in the transit process. I carefully pack all pins in padded mailers to prevent this from happening.
If this does happen to you, I can assure you that we will work together to resolve the issue in a timely manner. Please e-mail firstname.lastname@example.org with photographs of the package and the damaged products within 48 hours of receiving the package. Please retain any damaged items as well as the box and all packing materials in order to be eligable for a damage claim. We will happily work with you to find the right solution, which may include store credit, a replacement or a refund.
All sales are final custom orders.